After a few weeks, they came back with a "goodwill" repair. He was unwilling, and so i asked him to have Toyota fix it. I asked the service manager to walk over to the sales manager and vouch for the car that they should buy it for top dollar if its oil consumption is normal. We have a 2008 Scion XB that had excessive oil consumption. At that point my case was assigned to a regional warranty manager who had the authority to get things done. Their procedure was something like talk to the service manager, talk to the dealership general manager, and then you could get the Nissan corporate office involved. It was decades ago but I once had a Nissan with major problems.
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In the warranty manual, or on the KIA website, it they have a set procedure to escalate a warranty dispute so it would be good to find that follow that so that they cannot say that you did not follow the right procedure.īe sure to go into full documentation mode and keep a notebook with a summary of all the conversations that you have. Be polite and ask for his or her help with the situation.
The first thing I would do is call and ask to speak to the manager of the service department. They said that this was perfectly normal, was within Kia specs, and that a vehicle may consume up to 3 quarts of oil in one 3000 mile period. You need to know the level on the dipstick after the dealership visit to ascertain if they are properly filling it to the recommended level and not overfilling the crankcase.īTW my son had this issue with his Subaru out of warranty and they rebuilt the top end of the engine no charge. I would also measure it myself and record it including pictures on the dipstick prior to the dealership visit. I would have it tested every 1,000 miles and ask for documentaion on the oil level they found depleted. Have they asked for her to return and have it retested? They should have requested this as engine hour time in relation to distance varies with how much city vs highway driving is done. Perhaps their "acceptable" criteria for oil consumption is how they offer the 10 year 100,000 mile warranty. Theta II 2.0-liter or 2.4-liter issue with Hyundai Sonata, Santa Fe, and Tuscon vehicles, and Kia Optima, Rio Sorento, Soul and Sportage vehicles, Piston oil rings for the 2.0-liter, four-cylinder engine issue with Kia Souls, etc. Unfortunately for you this has been an ongoing issue with Kia and considering other Kia/ Hyundai engine issues i.e.
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If this was normal then it should be published in the customer manual or included in a technical bulletin, make them prove this is normal via written corporate documentation! This seem very off smelling and you will not get satisfaction until you escalate. Have the dealership document their findings then escalate directly with Kia Corporate customer service. Recipe for disaster! This disaster would then be your problem. It only holds ~ 3.8 Quarts of oil, so if it was to burn 3 quarts every 3K miles, it would only have < 1 quart for lubrication. My DD has MY2014 Kia Soul with 1.6L Engine. No, that is not reasonable and Yes, it is excessive. Does this sound reasonable? To me it seems very excessive. Sure enough, car was loosing about a quart every 1000 miles. Since the car's still under warranty (until 100k miles) she took it into the Kia dealership service center who changed her oil and then had her come back in 1000 miles for a reading. My wife' has a 4 year old Kia Soul that has 75k miles on it that consistently burns about 1 quart of oil every 1000 miles.
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